FAQ

Read below all of our frequently asked questions.

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FREQUENTLY ASKED QUESTIONS

RESERVATIONS & DEPOSITS

All reservations require a $50.oo deposit to secure the date and serves as a security deposit. $50.00 is returned if rentals are picked up in the condition they were received. Deposit are nonrefundable if reservations are canceled.

CANCELLATION POLICY

If It's A Family Affair determines cancellations are necessary due to inclement weather such as precipitation, high winds or other acts of nature or other dangerous circumstances, your deposit will be fully refunded. It's A Family Affair reserves the right to cancel any reservation that may jeopardize safety. No refunds will be given once the units are delivered and accepted by customer, even if inclement weather follows.

PAYMENT

All remaining balances are due upon delivery. Payments must be made with Cash, Venmo, Cash App, or Credit/Debit Card (we accept all major credit cards).

RENTAL HOURS

Our rental hours range from 7:00am to 8:00pm, however you must specify your desired rental time during booking. On the day of the event, unless otherwise specified we will arrive on or before your listed start time. If you have a desired delivery time frame, please let us know so that we can accommodate it.

SAFTEY & OPERATING PROCEDURES

Please refer to the terms of use in your contract for a complete list. It is important that all users follow the guidelines listed on the agreement.

DAMAGE OR INCIDENTALS

If your rental becomes damaged while operating, please have all users get off the ride and deflate immediately. Please do not attempt to use the inflatable if any damage occurs. If the inflatable is damaged in any way due to user neglect or not following proper safety guidelines, the customer may be subject to repair and clean up fees.

CLEANING PROCEDURES

All of our rentals are meticulously cleaned and serviced after each rental. We want you to be comfortable in knowing that you are providing your family and guests with fresh and hygienic rental products.

DELIVERY & SETUP

The contact person on the contract (or authorized representative) must be present on delivery to review the contract and safety procedures. Once the inflatable/tent is set up and secured, it cannot be moved. The set up area needs to be easily accessible and free of debris. The best location to set up an inflatable/tent is an open, flat area with no overhead trees or power lines. Depending on the number of rentals, set up can take approximately 30-45 minutes for inflatables and 60-90 minutes for tents. Please check the dimensions of your booked inflatable/tent to ensure enough space is available to accommodate the rental. It is the customer’s responsibility to measure in advance for adequate space and provide a flat area for set up clear of objects and debris. Inflatables use a fan blower in order to remain inflated so a source of power must be available to power the inflatable.

DISCLAIMER

All prices are subject to change without prior notice.